Legal
Refunds & Cancellation Policy
Last updated: November 3, 2026
- Platform access
- Subscriptions
- Printed orders
- Cancelling an order
- Strategy calls and services
- How long it takes
Platform access
Access to the GrosPrint platform is free during Alpha. If we introduce paid plans, prices and billing terms will be shown before you subscribe.
Subscriptions
Paid plans renew automatically at the end of each billing period until cancelled. You can cancel any time in your account or by writing to support@grosprint.com; the plan stays active until the end of the period you paid for, and no further charges are made. Unused parts of a period are not refunded, except where the law requires it.
Printed orders
Every product is made to order, so we don't accept returns for change of mind. If an item arrives misprinted, damaged or defective, send photos to support@grosprint.com within 30 days of delivery and we will reprint it or refund the production and shipping cost. Lost parcels are reprinted once the carrier confirms the loss.
Returns from your own customers are handled under your store's policy; we cover only manufacturing defects and shipping damage.
Cancelling an order
Orders can be cancelled free of charge until production starts, usually within 2 hours of the order reaching the factory.
Strategy calls and services
One-time services, such as the 30-minute strategy call, are paid in advance. If the call isn't useful to you, ask for a full refund after the call. You can reschedule up to 24 hours before the slot.
How long it takes
We answer refund requests within 2 business days. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.
Published in English. Translations are for convenience; the English version governs.